SHIPPING TIME
The preparation time for an order is 1 business day. All orders placed before 6:00 p.m. will be shipped the next day, Monday to Friday. Orders placed on weekends will be shipped on the next business day. Depending on the shipping service chosen and the destination, delivery times may vary.
The following is a guide to the time it takes for a package to be delivered once it has been shipped.
| Destiny | Delivery |
|---|---|
| Spain | 3 – 5 business days |
| Rest of Europe | 4 – 10 business days |
| United States | 6 – 15 business days |
| Rest of the world | 4 – 15 business days |
RETURNS
If the product does not meet your expectations, you may return it within 14 calendar days from the delivery date. To do so, you must write to us at info@zurik.es requesting the return, and we will provide you with the steps to follow.
Please note:
- The product must be unopened (when the product packaging itself is sealed, e.g., sticker packs) and must not show any damage.
- Return shipping costs are the responsibility of the customer and are non-refundable.
- The product must be returned in perfect condition. We request that you use the original packaging whenever possible or, alternatively, ensure it is adequately protected for transport. If the product arrives damaged, we may retain part of the amount as compensation.
- Once the package is received and if it is in perfect condition, we will proceed to issue the refund using the same payment method used for the purchase.
- For more details about our return policy, please refer to our Terms and Conditions.
If you wish to return a product, you must send an email to info@zurik.es, indicating the order number and the reason for the return. Please note that you may only return products that are NOT used and show no damage, and you must ship the product within 14 calendar days (including Sundays) after receiving the shipment.
If you notice obvious signs of damage at the time of delivery, you have two options:
- Accept the package with written acknowledgment from the delivery person.
- Refuse the package.
If you choose to accept the package and upon opening it the artwork is in poor condition, please send us a copy of the written note/delivery receipt, and we will work to find the best solution to the problem based on the damage, which may range from a full refund to replacement.
It is very important to leave written acknowledgment with the delivery person if you notice signs of damage, as this helps us with the claim to the shipping company.
In many cases, packages suffer minor bumps on corners or slight water damage, but the artwork/product remains intact. We continuously improve our packaging system to ensure products are not at risk and arrive at their destination in optimal condition.
We will refund you once we have received the complete product, unused and in good condition. For returns, the customer is responsible for the return shipping cost and must carefully package the product to prevent damage. An email confirmation and immediate refund to your account will be sent upon receipt of the returned product in perfect condition.
Yes. Unfortunately, we are a small business and cannot cover the costs of returns when the return is due to a change of mind by the customer.
We will only cover shipping costs if the return is due to a defect in the product, but for this, the issue must be reported on the same day the package was received, and the delivery note from the shipping company indicating the damage must be provided.