TERMS AND CONDITIONS


GENERAL INFORMATION

These terms and conditions are relevant to each order that is placed and each agreement reached through zurik.es.
By completing an order on the online store, you agree to these terms and conditions.

 

1- ORDERS AND SALES CONTRACTS
a. The products shown in THE STORE are part of a non-binding online catalog.
b. After placing your order, we will send you an email confirming that your payment has been successfully received. Once confirmed, it will be bound by the purchase terms mentioned here.
c. A binding contract of sale becomes effective once payment is received and product shipment is confirmed.
d. If the payment is not successful, the order will be automatically canceled and the sales contract will not come into force.
e. If the payment has been made correctly and you do not receive the confirmation email, please write to us at info@zurik.es to confirm receipt. Depending on the chosen payment method or your bank, some payments may take up to a few hours to be reflected.

 

2-INTERNATIONAL ORDERS

a. We accept orders from any country in the world.
b. International orders outside of Europe may be subject to customs charges. If such charges apply, it must be paid at time of delivery. Zurik.es is not responsible for the additional costs that are imposed, this is in the policy of each country and is out of our control.

 

3-INVENTORY

a. If a product is out of stock, we will inform you automatically.
b. In the event that you place an order for a product that is out of stock and you were not informed of this in time, for example, due to technical failures, we will proceed to cancel the order and make a full refund of your payment to the payment method from which was done.

 

4-PRICES

a. All prices are shown in EUROS.
b. Prices exclude shipping costs. (FREE shipping costs for Original Works or purchases over €300)
c. Exact shipping costs are calculated automatically when you enter your full address.
d. Zurik.es has the right to cancel the products sold in the event that the prices are displayed incorrectly due to technical failures.

 

5-PAYMENT

a. You can pay for your order using any of the following payment methods: credit or debit card (via STRIPE) or PayPal.
b. When you have completed your payment you will be redirected back to Zurik.es

 

6-SHIPPING

a. Your order will be shipped 2-4 business days after your payment is received.
b. As soon as your order is shipped, you will receive a confirmation email that includes details of the courier company and tracking number.
c. Shipping outside of Spain generally takes about 15 business days from the day of shipment. Within Spain it is usually about 3 days.
d. These delivery times are an indication, not a guarantee. Delivery times longer than those indicated here will not entitle you to compensation, to cancel your order or to revoke your sales contract.
e. Although unlikely, customs officials are authorized to open packages for inspection; this depends on each country and is out of our hands, so we cannot accept responsibility for any orders delayed by foreign customs. In addition, the Customs agency of your country may impose additional charges that are not included in our products or shipping charges. Even so, our clients tell us that they have never received extra charges.

f. We ship our products with Correos de España (for regular shipments) and with Seur, Keavo and DHL for Express Shipping. For regular shipments, international packages are usually handled by a second national carrier once the package has cleared customs. The number of delivery attempts varies depending on the delivery country and the local company handling the shipment. In general, the delivery is made twice before taking the package to a delivery point where they remain around 15 days, in which case the transport company will inform you about it. If you do not pick up your package at the designated pickup address and it is returned to us, we will naturally send the package to you again as long as you pay the shipping costs again.
g. All packages require delivery signature. Therefore, it is important that someone is present at the address at the time of the address.
h. You should never accept a package that shows signs of damage. In the unlikely event that the shipping company wants to give you a damaged package, reject it and send an email to info@zurik.es to inform us of the situationthe same day or the next day at the latest. After this period we are not responsible for refunds or returns.
In the unlikely event that you have accepted a package that is not damaged on the outside but the product is damaged, do not handle it anymore and send an email to info@zurik.es with images of the damaged product and its original packaging. the same day or at the latest the day after accepting the package. After this period we are not responsible for refunds or returns. We will contact the transport company to notify them about the situation.
i. If you entered an incorrect address during the process of your order, please let us know as soon as possible and we will try to correct it. If we have already sent the package we will have to wait to recover it to re-send it to the correct address, in this case we will charge an additional shipping charge equal to your original order.

 

7-RETURNS
a. You can return any unused product within a maximum period of 14 NATURAL days (that is, Sundays are included)from delivery.
To proceed with the refund, the product must be returned in good condition and the value of the product must not be affected. We do not refund products returned that have been used or damaged. Therefore, we recommend that you carefully wrap a product to be returned to prevent it from being damaged.
b. Shipping and handling charges for return shipmentsare non-refundable. As we are a small business with a customer base in various countries around the world, we are unable to pay return shipping costs. When you decide to return a product, you will bear the cost of return shipping (unless the product was damaged on delivery) Please note that you should NEVER accept a package that shows signs of damage.
d. To receive a refund, you must obtain aRefund Authorization (RA). You can obtain an AR by sending an email to info@zurik.es indicating your order information and explaining why you want to return the product. If you return your product without first informing you, you risk not receiving a refund. Therefore, YOU SHOULD ONLY RETURN THE PRODUCT after receiving our confirmation email.
e. We will refund you once we have received the complete product, unused and in good condition. An email confirmation and refund will be sent within 30 days of our receipt of your returned product. You will receive your refund through the same payment method used to make your purchase.
f. In the event that you return only parts of the order or in the event that you return the product in poor condition, you will be entitled to receive the value corresponding to what you have returned to us. The refund will be the equivalent of the returned products and in case of damage only 50% of the value will be returned (excluding shipping costs).
g. When you send us back a product, we will indicate the address to which you must do it, do not return the product to the same address from which it was sent.

 

8-WARRANTY
a. In the event of a damaged product or if we ship the wrong color or size of the product you ordered, you are entitled to delivery of a new one that is undamaged. In the event that the requested product is no longer available, you have the right to choose a different one that has the same value or to cancel the order. Damaged or incorrect product must be returned to the return address. As long as you can send us a copy of the receipt, we will pay the shipping costs you incur when returning the product. A refund will be issued to your account within 30 days from the date we receive the product.
b. In the event that the product you return to us does not show any damage or matches the size or color you ordered, you will be entitled to receive a refund of the value of the product, excluding shipping costs.
c. Zurik.es will not compensate any damage that occurs to the products due to poor handling on your part.

 

9-LIABILITY
a. We are not required to pay compensation for damages, except if and to the extent that the damage suffered was intentionally or negligently inflicted on our part. However, the liability of Zurik.es for loss of profits, direct or indirect damages is excluded at all times.
b. In all cases in which Zurik.es is obliged to pay compensation for damages, it will never be greater than the invoice value of the product, or, if the damage is covered by a Zurik.es insurance policy, the amount paid by the insurer.
c. Any claim, except those recognized by Zurik.es, according to these terms and conditions will expire after a period of 3 months from the moment the claim arose.
d. This website contains links to third-party websites and services that are not operated by Zurik.es. We are constantly checking for updates and making sure everything is working properly but we are not responsible, under any circumstances, for the content and quality of these websites and services. If you have any problems with Third Party services, please write to us and we will be happy to help you.

 

10-FORCE MAJEURE
a. Zurik.es has the right to invoke force majeure if the implementation of the sales contract is totally or partially affected by circumstances beyond our control. These circumstances will include, but are not limited to, site or construction blockages, strikes, work stoppages, delays in the provision of parts, goods or services ordered from third parties, accidents and interruptions of business operations.
b. In case of force majeure, you will be notified as soon as possible by email.
c. In case of force majeure, the obligations described herein are suspended. If the force majeure lasts for more than three months, Zurik.es and you, as a customer, are authorized to revoke the sales contract.

 

11- APPLICABLE LAW
a. The exclusively Spanish law governs the agreements reached and the orders made through Zurik.es
b. In the unfortunate and unlikely event of a dispute between a customer and Zurik.es, it will inform the customer of the online dispute resolution option via www.ec.europa.eu/odr/: official website managed by the Commission Union dedicated to helping consumers and merchants resolve their disputes out of court.
c. 346 / 5.000 Resultados de traducción All disputes that arise between clients and Zurik.es that are not resolved through Online Dispute Resolution (www.ec.europa.eu/odr/) will be resolved by a Spanish judge in a Spanish court of law, specifically a court of law in the city of Barcelona, regardless of the customer’s residential address.
d. The application of the United Nations Agreement on Contracts for the International Sale of Goods (CISG) of April 11, 1980 is excluded.

 

12-COPYRIGHTS AND INTELLECTUAL PROPERTY
a. Zurik.es owns the rights to use all the photos and texts shown on this website.
b. Zurik.es is and remains the sole and exclusive owner of all trade names, brand names, domain names, copyrights, database rights, registered and unregistered designs and other trademarks set forth herein.
c. In no case will clients be granted the property rights of Zurik.es
d. Customers are not allowed to register or use the proprietary rights of Zurik.es in any way.

Third Party Copyrights: The photographs included in this website intellectual property of third parties: photographers / Festivals etc and that portray the artist or her work, will include the author’s name in the caption and will be used solely for informational purposes or as part of the artist’s portfolio and never directly as part of any product or commercial agreement. Therefore, they will not give rise to any financial compensation from ZuriK.es. In any case, if the Author of said photograph wishes it to be removed from the web, they must write to info@zurik.es expressing their request and depending on the agreements reached, the photograph may be permanently removed from this website. .

 

13-EXEMPTION OF LIABILITY
Despite constant care and attention to the composition and quality of content, the information provided may be incomplete or incorrect. As such, we exclude all liability for any direct or indirect damages arising out of or in any way related to the use of this information, and if there are any concerns, please let us know.

The information on our website is updated regularly and any changes can always be applied with immediate effect. For changes, questions or comments, write to info@zurik.es

 

QUESTIONS

a. All questions related to your order should be sent to info@zurik.es
b. All questions must be written in Catalan, Spanish or English.
c. We aim to respond to any questions or complaints within 3 business days.

 

AMENDMENTS AND UPDATES

a. Zurik.es has the right to change these terms and conditions and the content of the store at any time. The new terms and conditions will be effective from the date of publication.
c. This document was last modified on April 03, 2022